Terms & Conditions
This website is the property of The Hopsack Limited, having its registered office at The Hopsack, Unit 6–7, The Swan Centre, Rathmines, Dublin 6 (“The Hopsack”). Registered company number 452572. All material on this website is the copyright of The Hopsack and may not be reproduced without permission.
These are the terms and conditions (the “Terms”) which apply to your purchase of products from our website at www.thehopsack.ie (the “Website”). These Terms form the basis of a legally binding contract between The Hopsack and you. Please read them carefully before placing an order.
If you need to contact us about these Terms or any other matter, please email online@thehopsack.ie or visit our Contact Us page.
We may update these Terms from time to time. Any changes will apply to new orders once published on the Website. We recommend checking this page periodically to stay informed of the current Terms.
Use of Website
You agree to use this Website only for lawful purposes. You must not misuse this Website by knowingly introducing viruses, attempting to gain unauthorised access, or engaging in any fraudulent or harmful activity.
Disclaimer
We aim to ensure that all information on this Website is accurate and up to date. However, product descriptions, pricing, and other content may occasionally contain errors or omissions. We will correct any errors as soon as reasonably possible and, where necessary, contact you if an error has affected your order.
Information provided on this Website is not intended as medical advice and should not be relied upon as such. Always consult a qualified healthcare professional or your GP before taking any supplement or remedy mentioned on this Website.
Your use of this Website is also subject to any additional notices and disclaimers published elsewhere on the Website.
Placing Orders
Buying Goods
Orders can be placed online at any time, however they are processed during normal business hours (Monday to Friday).
By placing an order, you are making an offer to purchase products. This does not form a binding contract until we accept your order.
Once your order is received, we will send an order acknowledgement email. A contract is formed only when we send you a dispatch confirmation email confirming that your order has been processed and shipped.
We may, at our discretion, refuse to accept or fulfil an order.
If a product is unavailable, we will inform you and you will not be charged for that item.
Promotions and Discounts
Online promotions may not be available in-store, and in-store promotions may not be available online, unless stated otherwise. Promotions cannot be combined unless explicitly specified.
Payment and Pricing
All prices are shown in Euro and include VAT at the applicable rate. Delivery charges are not included unless otherwise stated.
If you are using a non-euro payment method, exchange rates are determined by your payment provider.
We may update prices or withdraw products at any time without prior notice.
Credit Card Security
All payments are securely processed through a third-party payment provider. Your payment details are encrypted and are not stored by The Hopsack.
Shipping Information
Orders over €60 qualify for free delivery within the Republic of Ireland (subject to a maximum weight of 30kg). Orders below this value are subject to a delivery fee of €6.95.
Orders containing chilled or frozen products incur an additional surcharge of €4.75.
We aim to dispatch orders within 1 working day where items are in stock. Delivery within Ireland is typically next working day after dispatch, though delays may occur.
If an item is out of stock, we will contact you to offer a substitute, hold the order, or issue a refund.
For deliveries outside the Republic of Ireland, please contact orders@thehopsack.ie before placing your order.
Orders shipped outside the EU (including the UK) may be subject to import duties and taxes.
Order Collection
If you choose to collect your order in-store, we will notify you when it is ready for collection.
Due to limited storage space and the perishable nature of some products, we ask that orders are collected as soon as possible.
If your order has not been collected within 30 days of being made available, we may cancel the order.
In such cases, a refund may be issued at our discretion. Refunds will only be provided where goods are suitable for resale, including having an acceptable remaining shelf life. We reserve the right to deduct any losses where goods are no longer suitable for resale.
Cancelling Orders & Returns
Cancelling Your Order
You may cancel your order within 14 days of receiving your goods by notifying us in writing.
If your order has already been dispatched, you must return the goods to us in a secure, unopened condition. We recommend using a recorded delivery service.
Refunds will be issued to your original payment method once goods are returned and inspected.
Delivery costs will only be refunded where goods are incorrect or faulty.
Nothing in these Terms affects your statutory rights as a consumer under Irish and EU law.
Cancellation by Us
We may cancel your order if:
- Items are out of stock
- We do not deliver to your location
- A pricing or product error has occurred
If we cancel your order, we will notify you and issue a full refund within 30 days. We are not obliged to provide additional compensation.
Risk and Ownership
Ownership of goods passes to you once full payment has been received and the goods have been delivered or collected.
Responsibility for the goods transfers to you upon delivery or collection.
Liability
To the fullest extent permitted by law, The Hopsack shall not be liable for any indirect or consequential losses arising from the use of this Website or the purchase of goods.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or for any matter where it would be unlawful to do so.
Force Majeure
We are not responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to strikes, natural disasters, or failures of third-party systems.
Quality of Goods
We warrant that all goods supplied are of satisfactory quality and fit for their intended purpose.
Privacy
Please refer to our Privacy Policy for details on how we collect, use, and process your personal data.
Governing Law
These Terms are governed by Irish law. Any disputes will be subject to the exclusive jurisdiction of the Irish courts.